House Manager heroes!
Find a retirement home near you
Find a retirement home near you
Our House Managers wear many hats
All our Retirement Living developments have a House Manager -they play a vital role in the wellbeing of our communities. Working office hours, usually Monday to Friday, the House Manager ensures the development’s communal areas, inside and out, are well maintained, services are delivered as expected and all our homeowners are happy.
From changing lightbulbs to emergencies, House Managers are on hand to deal with any and every situation that arises – giving homeowners and their families complete peace of mind that someone is there to support them.
The House Managers Roles & Responsibilities
We love to cater for your guests too. From parties and private dining in our function rooms to intimate lunches in the restaurant.
When your family and friends visit, you’ll have all the fun of entertaining – without having to cook a thing or wash the pots afterwards.
- Customer service: House Managers help with any day-to-day issues that occur– this could include a complaint, a plumbing problem or supporting a homeowner who is unwell, had an accident, is bereaved or even lonely.
- Community events co-ordinator: the House Manager helps build a thriving community and that means ensuring there are lots of activities and events for all interests onsite from chess clubs to yoga, movie nights to cocktail parties and more.
- Receptionist: as the ‘face of McCarthy Stone’, they welcome visitors to the development including family, contractors and health professionals.
- Health and Safety: a critical part of the role includes reporting/checking of maintenance defects, fire safety issues and accidents. It also requires monitoring fire alarms, security alarms and the Emergency Call Out, as well as keeping an eye out for the health and well-being of homeowners and alerting family or medical teams, if necessary.
- HR: House Managers interview and manage a team of contractors including window cleaners, building cleaners, decorators, gardeners and handymen.
- Finance and admin: House Managers are responsible for things like sticking to development budgets, raising purchase orders, chasing payments, paperwork for new homeowners and guest suite bookings
- Housekeeping: House Managers look after the laundry service, washing and ironing for the guest suite.
- Estate Agent: House Managers play a vital role in our resales service by showing potential new homeowners around the retirement apartments and communal facilities. They explain all the lifestyle and services available. They also help new homeowners to settle in, supporting them with practical things (like how to work new appliances!) as well as introducing them to their new neighbours, inviting them to events and making sure they feel completely at home.
House Managers often go above and beyond their job description, doing small random acts of kindness – just because they care.
Meet Elizabeth Johnstone, House Manager, The Boat House, Southampton
“I love that the role is different every day. I can’t predict what is going to happen. You need to be an all-rounder and a problem solver – I’ve learnt how to do practical things like fix leaks in the pump rooms, fix the doors and mend the loos! I love hearing laughter and chatter around the development. Events are really popular here – some weekly and some monthly. The weekly ones are things like coffee mornings, exercise classes, knit and natter. Every month we have a book group, gardening, walking group, fish and chip nights, film nights etc. We also have special events – like bands, singers, magicians, a piano man, BBQs in the fabulous garden. You build lovely relationships with homeowners and their families, but you are also there to deal with issues which can be everything from maintenance to looking out for people’s physical and mental health. There’s a lot of fun, but a serious side to it too.
Retirement Living
Entitlements Advice
“I am extremely happy with the excellent service provided by the McCarthy Stone Resales team throughout the sales process of our apartment at McKinlay Court in Kettering. Although McCarthy Stone Resales are slightly more expensive than the other high street agents, this has proven to be money well-spent and I wouldn’t hesitate to recommend them.”
McKinlay Court, Kettering
“The team at McCarthy Stone Resales were incredibly friendly and helpful, from our very first enquiry to the completion of our property purchase at River View Court. The service provided throughout was excellent. Thank you for your assistance.”
River View Court, West Bridgford
“The whole buying process with McCarthy Stone Resales was very easy and clear. We opted for the part-exchange process which alleviated the uncertainty of how long it would take to sell our own property. We are extremely pleased with the whole experience. Thank you!”
Cwrt Gloddaeth, Llandudno
“I would like to express my thanks for the excellent work done by your Resales team throughout the sales process of our apartment at Clarkson Court in Woodbridge. Throughout all of this period, the endeavours and personal commitment from McCarthy Stone Resales was exemplary and is gratefully appreciated, and the friendly and helpful manner of the team is truly commendable.”
Clarkson Court, Woodbridge
Recently used McCarthy Stone Resales for the sale of our apartment at Robert Adam Court in Alnwick. Would thoroughly recommend them to anybody who is thinking of selling – it costs a bit more than if you use a local estate agent, but is worth it for a) the wider access to the target market for these apartments through their network, and b) the specific knowledge and expertise of the House Manager. In our case Philip, the Manager at Robert Adam Court, was extremely helpful and played an important part in the sale process. Many thanks.
Robert Adam Court, Alnwick
“I would particularly like to thank House Manager, Gillian Wright at Grove Court, not only for her help during the sale process, but her dedication to her role during the five years my mother lived at Grove Court. I would also like to thank Brendan Mann for his help with negotiating the sale of the property. I would highly recommend McCarthy Stone Resales.”
Mr Smith, Grove Court
“The resales team have done a brilliant job in finding me a purchaser at a sensible selling price. I am very happy with the service I received and believe that the teams specialist knowledge about the intricacies of retirement living along with a client base of people interested in this particular type of property has led to a successful outcome all
round. Thank you so much for all your help.”
Carolyn Chapman, Rowleys Court
“Our House Manager Kerry is a real superstar. She’s always there to help straight away, no matter how big or small the issue is. It is so comforting to have somebody there who you know you can rely on. She makes life so easy for us.”
Mr and Mrs Clarke, Homeowners, Walsall
“We are very lucky to be very active and able to do things we love in life. We’re regularly off on holiday. We have nothing to worry about now as we can lock up and leave knowing our apartment is part of this fabulous development with 24-hour security.”
Mr and Mrs Fleming, Homeowners, Anstruther
