House Managers, Key to Resale Success

House Managers, Key to Resale Success

A key element that sets McCarthy & Stone Resales service apart from other local estate agents is our network of exceptional House and Estate Managers who provide outstanding customer service. House and Estate Managers know their developments better than anyone and are uniquely placed to convey all the lifestyle benefits of retirement living at a McCarthy & Stone managed property.

Since the launch of McCarthy & Stone Resales earlier this year, House Manager, Janet Kennedy has been working in conjunction with the Resales team to successfully achieve four resales at Clifton Mews in Edinburgh. Janet shares her experience of resales here;

“I have been House Manager at Clifton Mews since the development launched in 2013, so I am fortunate to have welcomed all my homeowners to the development. Over the years I have got to know them all very well- they enjoy a variety of social events and together we have built a lovely community here at Clifton Mews.”

“Prior to the launch of McCarthy & Stone Resales we experienced three sales of previously owned apartments. These properties were sold via local estate agents and Solicitors, but unfortunately took some time to sell. I found the main problem was they both struggled to communicate the lifestyle benefits of retirement living to visitors. Quite often when they accompanied viewings they would only show people around the apartment for sale and forget to include any of the communal areas, which are so important to our homeowners.”

“Viewings are a great opportunity to understand the needs of the individual, meet the family and determine if the development is right for that person. I believe as House Managers I can give a true-picture of retirement living, by sharing my knowledge of the development, as well as the lifestyle and social scene here at Clifton Mews. This ensures visitors have clear expectations and can make informed decisions about whether this is the right move for them.”

 “I am very proud of my development and always happy to show potential new homeowners around. I also take the time to introduce visitors to our current homeowners, so they get a true understanding of what life is like at Clifton Mews.”

“I work closely with the Resale Property Consultant, Jos who has been brilliant and together we have formed a great relationship. We keep in regular contact and she is always on-hand to provide support, should I need it.”

“We have now welcomed several new homeowners to Clifton Mews, who have all settled in well and enjoying their retirement to the full.”

Commenting on Janet’s recent success at Clifton Mews, Resales Manager, David Gabriel said; “House and Estate Managers like Janet make all the difference when potential buyers visit a development for the first time. Janet is an asset to the Resales team and has shown real passion for her development, which is reassuring for visitors who maybe daunted by the prospect of moving to a retirement property.”

To find out more about McCarthy & Stone Resales, you can call our friendly team on 0345 556 4104, email or visit our website

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